We are proud of our product, sure of it and glad that thousands of people trust us with such a vital thing as communication on trips.
Travelers choose us because they want to be in touch everywhere and avoid overpaying in roaming. And for the opportunity not to worry about it at all during the trip.
We are constantly working on the quality of our services for you to stay in touch and feel the same standard of living, as at home. Life outside the home is not limited to vacation, that's why Drimsim is more than just a SIM card.
We provide a lifetime money back guarantee for Drimsim SIM cards. If the connection failure is not solved in 24 hours, we will refund the SIM card cost plus the balance.
In case you encounter any technical problem, please contact the support before requesting a refund.
To ensure low international data rates, we cooperate with hundreds of providers around the world. This means that sometimes there are problems that are beyond our control. We do our best to provide adequate compensation in such cases.
Our support technicians are available 24/7 and are waiting for your questions in the support chat or by email [email protected]
The cost of the SIM card will be refunded in case the SIM card has no connection to the network, which was not recovered within 24 hours since the customer contacts technical support by e-mail or in support chat.
This period is suspended in case if the customer does not reply to the technical support officer's message or if the customer fails to follow the technical support officer's instructions. This period is reduced to 12 hours if no response is received from the technical support officer within 12 hours.
In such event the customer must:
If the customer has not opened the SIM card package or has not activated eSIM, the customer has the right to demand a refund of the SIM card cost.
In such event the customer must:
The SIM card shipping costs are not refundable.
Refunds are made in all events above, but are not limited to them. Accrued referral bonuses and shipping costs are not refundable.