Return the SIM card

We are proud of our product, sure of it and glad that thousands of people trust us with such a vital thing as communication on trips.

Travelers choose us because they want to be in touch everywhere and avoid overpaying in roaming. And for the opportunity not to worry about it at all during the trip.

RETURN POLICY
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Quality is our prioriry

We are constantly working on the quality of our services for you to stay in touch and feel the same standard of living, as at home. Life outside the home is not limited to vacation, that's why Drimsim is more than just a SIM card.

24/7 support
in live chat, no robots or "smart assistants"
Coverage
in 190+ countries
We charge
only for spent minutes and KB, no monthly fees
Shipping
worldwide
Just a few key points you should know
Lifetime warranty

We provide a lifetime money back guarantee for Drimsim SIM cards. If the connection failure is not solved in 24 hours, we will refund the SIM card cost plus the balance.

In case you encounter any technical problem, please contact the support before requesting a refund.

Low international rates

To ensure low international data rates, we cooperate with hundreds of providers around the world. This means that sometimes there are problems that are beyond our control. We do our best to provide adequate compensation in such cases.

Our support technicians are available 24/7 and are waiting for your questions in the support chat  or by email [email protected]

In case you are still not satisfied with our SIM card or could not use mobile services at all, see our Refund Policy
Mobile services problems are not solved within 24 hours

The cost of the SIM card will be refunded in case the SIM card has no connection to the network, which was not recovered within 24 hours since the customer contacts technical support by e-mail or in support chat.

This period is suspended in case if the customer does not reply to the technical support officer's message or if the customer fails to follow the technical support officer's instructions. This period is reduced to 12 hours if no response is received from the technical support officer within 12 hours.

In such event the customer must:

  • Send the SIM card return notification to [email protected].
  • Once the company receives the notification, the request for refund confirmation is sent after 72 hours.
  • If the client confirms the refund by return letter, the company refunds the cost of the SIM card and the existing balance to the customer, and blocks the SIM card.
The SIM card was not used or activated

If the customer has not opened the SIM card package or has not activated eSIM, the customer has the right to demand a refund of the SIM card cost.

In such event the customer must:

  • Send the SIM card return notification to [email protected].
  • Once the company receives the notification, the request for refund confirmation is sent after 72 hours.
  • If the client confirms the refund by return letter, the company refunds the cost of the SIM card and the existing balance to the customer after receiving the SIM card from the customer to the address specified by the company (not applicable for eSIM).

The SIM card shipping costs are not refundable.

The company refunds the cost of the SIM card and the balance, excluding accrued referral bonuses and paid shipping costs

Refunds are made in all events above, but are not limited to them. Accrued referral bonuses and shipping costs are not refundable.